Note: Because it is crystal,it is hard to keep everyone is same,so these may happen: The size & weight of everyone always is different,it's normal for the difference. The color may also have some difference with the product,it is normal. The pictures often look larger than real product,pls refer the product size. If you mind these,pls don't place an order,thank you for your assistance Shipping 1.All The Items Will Be Shipped Out To You in Time(1-3 Work Days For Overseas Warehouse,7-12 Work Days For China Warehouse). 2.If You Have Not Received Your Item After Estimated Delivered Days, Please Do Not Hurry To Open Case To Us. 3.We Would Recheck The Shipping Status For You And Decide Refund Or Something in Your Request. Return 1.If You Are Not 100% Satisfied With Your Item We Will Gladly Accept It Back For A Full Refund Provided Your Initial Request To Return The Item is Within 30 Days From The Date Of Purchase. If Your Initial Request To Return The Item is After 30 Days From The Date Of Purchase Unfortunately We Would Be Unable To Accept The Return Request. 2.All Returns Must Be Received in Perfect Resalable Condition in Order For Refunds To Be Granted. If The Item YouReturn Does Not Arrive in Perfect Resalable Condition We Cannot Offer Any Refund. 3.All Returned Items Must Be Include a Copy Of The Original Sales Invoice.Once Your Item Has Been Returned To Us, Your Refund Will Be Processed Within 72 Hours. About Tax 1.Customs Duty is Obligation And Liability Of A Citizen in Your Country, So Buyer Should Be Responsible For AnyTax And Custom Duty Incurred. 2.Please Double Check Your Local Customs Policy Carefully Before Purchase. Or, We Will Not Be Responsible For Any Failure Delivery Related Destination Customs Issue. Contact us 1.If You Have Any Problem,Pls Feel Free To Contact With Us By Online Email First,We Will Try Our Best To Solve You Problem.We Will Provide With You The Professional Customer Service!Hope We Can Have A Good Cooperation.Best Wishes!