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Privacy Policy

Privacy Policy

Choosing to Heal Psychotherapy Practice
Last updated: January 19, 2026

At Choosing to Heal Psychotherapy Practice (“we,” “our,” or “us”), your privacy matters to us. We are committed to protecting your personal and health information in compliance with the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). We respect the confidentiality of all information you share with us and are dedicated to maintaining your trust as you engage in psychotherapy and related services.

Information We Collect

We collect limited personal and health information that is reasonably necessary to provide psychotherapy, clinical supervision, and related wellness services. This may include:

Personal details such as your name, email address, phone number, and mailing address.
Technical details such as your IP address, browser type, and website usage data gathered via cookies or analytics tools.
Health information shared through intake, consultation, and consent forms, as well as information discussed during sessions.

How We Use Your Information

Your information is used only for purposes that support safe, effective, and personalized services. We may use your information to:

Schedule and manage appointments and related communications
Provide psychotherapy, clinical supervision, consultation, and follow-up care.
Maintain accurate client records in accordance with professional and legal standards.
Meet our professional, legal, regulatory, and audit obligations.
Improve website usability, security, and the quality of our services through non-identifying analytics.

We only collect what is reasonably necessary for these purposes and do so with your knowledge and consent, except where otherwise permitted or required by law.

Consent

By submitting personal information through our website, email, phone, or intake forms, you agree to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw or place conditions on your consent at any time by contacting our Privacy Officer (see contact details below), recognizing that withdrawal of consent is not retroactive and may affect our ability to continue providing services where information is required.

How We Store and Protect Information

We take the security of your information seriously and use physical, electronic, and administrative safeguards to protect it from loss, theft, unauthorized access, copying, modification, or disclosure. Client data is stored in encrypted, PHIPA-compliant systems such as Jane App for clinical records and scheduling, as well as secure email and document systems that are contractually required to protect your privacy.

When We Share Information

We do not sell your personal information or use your health information for marketing purposes. Information may be shared only in specific situations:

With your consent, when sharing information is reasonably necessary to deliver clinical or consultation services (for example, with another health provider or a supervised clinician).
With trusted administrative or technical partners (such as practice management, secure email, or document-signing services) who are bound by confidentiality and privacy agreements and required to comply with applicable privacy laws.
When required or permitted by law, such as situations involving significant risk of serious harm, child protection concerns, or valid court orders.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand website performance, visitor engagement, and to help keep the site secure. Analytics data is used in an aggregated or de-identified way and is not used to personally identify you. You can adjust your browser settings to disable cookies; doing so may affect some website functionality but not your access to services.​

Accessing or Correcting Your Information

You have the right to request access to your personal or health information in our custody and to ask for corrections if you believe the information is inaccurate or incomplete, subject to limited legal exceptions. To make such a request, please contact our Privacy Officer using the details below.

Links to External Sites

Our website may include links to external websites, such as professional associations or mental health resources. We are not responsible for the privacy practices, content, or security of these external sites, and encourage you to review their privacy policies before sharing any information.​

Data Retention

Client records are retained for at least ten (10) years from the date of the last interaction with the client, or for ten (10) years from the date the client turns 18, whichever is later, in accordance with the College of Registered Psychotherapists of Ontario (CRPO) standards. After the required retention period, records are permanently and securely destroyed.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in laws, regulations, or our practice operations. The most recent version will always appear on this page, along with the “Last updated” date.

Contact – Privacy Officer

If you have questions about this Privacy Policy, your privacy rights, or how your information is handled, or if you wish to access, correct, or withdraw consent regarding your information, please contact:

Privacy Officer
Choosing to Heal Psychotherapy Practice
Email: [info@choosingtoheal.ca]
Mailing Address: [2227 Southmillway, The Southcom Building, Suite 306F, Mississauga, ON L5L 3J6, Canada]